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Privacy Policy

Personal Information

For the purpose of this Policy, “Personal Information” means any information relating to an identified or identifiable individual. We obtain Personal Information relating to you from various sources described below.

Where applicable, we indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so. If you do not provide Personal Information when requested, you may not be able to benefit from our Haven Haven Services if that information is necessary to provide you with the Haven Services or if we are legally required to collect it.

Appointment Scheduling

If you schedule an appointment with Haven Air Conditioning, then you must provide us with your name, email address, residential and or commercial address, and phone number in order to schedule an appointment. You may also optionally add other information, such as photos of your equipment and your household.

Making Payments

When you make payments to or through Haven you may need to provide Personal Information to our third-party Haven Services providers, such as your credit card number and billing address.

Financing

If you apply for certain financing options, we, our Business Customers, or third-party payment providers, as the case may be, may collect information such as your gender, birthdate, marital status and education and employment information as needed to process your applications with our financing partners. 

Communications

We will collect any information which you provide to us through your communications e.g., when you communicate with our customer support team. 

Job Applications

We will collect any information which you provide to us when you apply for a job with Haven Air Conditioning, including your resume and references.

How We User Personal Information We Collect

We may use Personal Information we collect for the following purposes:

We may use Personal Information we collect for the following purposes:

Internal and Haven Services-Related Usage
We use your Personal Information to operate, maintain, enhance and provide all features of the Haven Services, to provide Haven Services and information that you request, to respond to comments and questions and otherwise to provide support to users.

Analytics and Improving the Haven Services

We use your Personal Information to understand and analyze the usage trends and preferences of our users, to improve the Haven Services, and to develop new products, Haven Services, feature, and functionality.

Tailored Content
We may use your Personal Information to: personalize our Haven Services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you use any Haven Services; provide customized advertisements, content, and information.

Aggregate Data
We may de-identify and aggregate information to monitor and analyze the effectiveness of Haven Services and third-party marketing activities and to monitor aggregate site usage metrics such as total number of visitors and pages viewed.

Partners and Vendors
We use Personal Information collected from our business partners and vendors to manage those relationships.

Job Applications
If you apply for a job at Haven Air Conditioning, we may process your Personal Information to evaluate your application.

Legal
We may use your Personal Information to enforce to defend our legal rights, to comply with our legal obligations and internal policies.

Other Purposes
We also may use your Personal Information as may be described in a notice to you at the time the information is collected, or in any other manner to which you consent.

Internal and Haven Services-Related Usage

We use your Personal Information to operate, maintain, enhance and provide all features of the Haven Services, to provide Haven Services and information that you request, to respond to comments and questions and otherwise to provide support to users.

Analytics and Improving the Haven Services

We use your Personal Information to understand and analyze the usage trends and preferences of our users, to improve the Haven Services, and to develop new products, Haven Services, feature, and functionality.

Tailored Content

We may use your Personal Information to:  personalize our Haven Services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you use any Haven Services; provide customized advertisements, content, and information.

Aggregate Data

We may de-identify and aggregate information to monitor and analyze the effectiveness of Haven Services and third-party marketing activities and to monitor aggregate site usage metrics such as total number of visitors and pages viewed.

Partners and Vendors

We use Personal Information collected from our business partners and vendors to manage those relationships. 

Job Applications

If you apply for a job at Haven Air Conditioning, we may process your Personal Information to evaluate your application.

Legal

We may use your Personal Information to enforce to defend our legal rights, to comply with our legal obligations and internal policies.

Other Purposes

We also may use your Personal Information as may be described in a notice to you at the time the information is collected, or in any other manner to which you consent.